Export and import control system (NEICS)

Hours of operation

New NEICS is available Monday to Friday: 04:00 to 24:00  ET

Saturday and Statutory Holidays: 04:00 to 20:00 ET

Note: A broadcast message will be sent if the system is unavailable, due to scheduled maintenance, during the hours of operation.

Contact the Client Support Centre at 613-944-1265 (toll-free number 1-877-808-8838), or via e-mail (NEICS-NSCEI@international.gc.ca), for any questions.

Hours of operation: Monday to Friday, 08:00 to 17:00 ET

Updated September 10, 2021